> Source: [sk185212](https://support.checkpoint.com/results/sk/sk185212)

# sk185212 - SmartEvent unexpectedly exits when the SmartEvent window is closed

| Property | Value |
|----------|-------|
| Solution ID | sk185212 |
| Date Created | 2026-07-29 |
| Last Modified | 2026-08-10 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole |
| Versions | R82, R82 |
| OS | Windows |

## Symptoms

- * SmartEvent Graphical User Interface (GUI) unexpectedly exits when the SmartEvent window is closed.
* Error: *"Check Point SmartEvent Client has experienced a serious problem and must close immediately. Technical information will be saved in \<SmartConsole Path\>"* when closing the SmartEvent application.

## Cause

The SmartEvent GUI still contained leftover code for the legacy Reports view that is no longer used. When the SmartEvent GUI window was closed, the destruction of this orphaned view failed and raised the error.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R82.10](https://support.checkpoint.com/results/sk/sk183506)

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746).

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