> Source: [sk185194](https://support.checkpoint.com/results/sk/sk185194)

# sk185194 - Threat Extraction Does Not Apply a PDF Watermark After Watermark Customization

| Property | Value |
|----------|-------|
| Solution ID | sk185194 |
| Date Created | 2026-07-23 |
| Last Modified | 2026-07-30 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10 |
| OS | Gaia |

## Symptoms

- * Threat Extraction cleans PDF files successfully.

* The cleaned PDF is delivered without the configured watermark.

* Other document formats, such as DOCX, are watermarked successfully.

* The Threat Extraction Smart Console logs contain, for example:

  `CP_WATERMARK_RESULT_FAILED (2)`
* The watermark converter section of the *scrubd.elg* log contains entries similar to:

  `watermark_result:2`
* The directory
  *$FWDIR/conf/scrub_watermark/scrub_watermark_template_current/pdf/* remains empty, indicating that PDF watermark templates were not generated.

* The issue affects PDF watermark generation only. Threat Extraction continues to clean and deliver PDF files.

## Cause

A product issue prevents the PDF watermark templates from being generated correctly. As a result, the PDF watermark converter cannot apply the watermark and returns:

```
CP_WATERMARK_RESULT_FAILED (2)
```

Empty values for the secured-document message or image path do not remove the default PDF watermark elements. These values are skipped by the watermark configuration script.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content