> Source: [sk185155](https://support.checkpoint.com/results/sk/sk185155)

# sk185155 - Remote Access VPN users authenticated with SAML disconnect shortly after their public IP address changes during network roaming

| Property | Value |
|----------|-------|
| Solution ID | sk185155 |
| Date Created | 2026-07-22 |
| Last Modified | 2026-07-24 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * Remote Access VPN users authenticated with SAML disconnect shortly after their public IP address changes during network roaming.  
  Examples include:  
  * Switching between Wi?Fi and cellular networks
  * Moving between internet service providers
  * Receiving a new public IP address from the network provider
* Users that are disconnected do not have problems manually connecting back to RA VPN.
* Users authenticated by other methods besides SAML are not impacted.

## Cause

When a Remote Access VPN client authenticated through SAML changes its public IP address during roaming, the existing VPN session does not successfully re-establish automatically.

As a result, the VPN connection disconnects after the IP change. Users can manually create a new VPN connection successfully.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content