> Source: [sk185124](https://support.checkpoint.com/results/sk/sk185124)

# sk185124 - Multi-Domain Server in a high availability environment goes out of synchronization when AI Copilot is enabled

| Property | Value |
|----------|-------|
| Solution ID | sk185124 |
| Date Created | 2026-07-06 |
| Last Modified | 2026-09-08 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * Multi-Domain Server in a high availability environment goes out of Synchronization.
  **High Availability Status** window shows:   

  "*Sync failed: Could not sync from* "
  "*Synchronization error - - NGM failed to import*"

* AI Copilot is enabled.

* Manual synchronization of the Multi-Domain Server resolved the issue temporarily.

* file shows this output:  


  ```
  288 ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp-xxx-yyy]: 
  incident <Incident_UID>: 
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: 
  Owned object with id: <Object_UID> was not found in collection. 
  (field=roleToFolderAssignments)', errorCode='CP_ERR_UNSPECIFIED', errorFamily='null', 
  messageForUser='null', message='Owned object with id: <Object_UID> was not found in collection. 
  ```

## Cause

When AI Copilot is enabled, the Copilot Administrator permissions rely on a cached list of domains.  
In a Multi-Domain Server High Availability environment:

* Each server maintains its own local domain cache.
* The cache update process includes only domains from the local server.
* Domains managed by the peer Multi-Domain Server are removed from the permissions list.

This mismatch causes synchronization failures between the servers.

## Solution

This problem was fixed. The fix is included in:

* [Check Point R82.20](https://support.checkpoint.com/results/sk/sk185039)
* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 118

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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