> Source: [sk185092](https://support.checkpoint.com/results/sk/sk185092)

# sk185092 - VSNext WebUI does not let non-local RADIUS or TACACS administrators change the Virtual System

| Property | Value |
|----------|-------|
| Solution ID | sk185092 |
| Date Created | 2026-06-24 |
| Last Modified | 2026-08-25 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R82.10, R82 |
| OS | Gaia |

## Symptoms

- * When a non-local Remote Authentication Dial-In User Service (RADIUS) or Terminal Access Controller Access-Control System (TACACS) user logs in to the VSNext WebUI, the Virtual System selection drop-down list is greyed out.
* The non-local user (with the necessary adminRole permission) cannot change the Virtual System from the WebUI.
* The same non-local user can change the Virtual System from the Secure Shell CLI.
* A local administrator can change the Virtual System from the WebUI.

## Cause

The WebUI uses permission logic to decide if it must fill and enable the Virtual System drop-down list. This logic examines only local users.

The WebUI logic does not include non-local users, such as RADIUS or TACACS users. Thus, the WebUI does not identify a non-local user as an authorized user for a Virtual System change and does not fill or enable the Virtual System drop-down list. This is true even when the non-local user has the necessary `adminRole` permission.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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