> Source: [sk185086](https://support.checkpoint.com/results/sk/sk185086)

# sk185086 - CPView displays incorrect hardware model in R81.20 and R82

| Property | Value |
|----------|-------|
| Solution ID | sk185086 |
| Date Created | 2026-06-26 |
| Last Modified | 2026-06-30 |
| Technical Level | Advanced |
| Products | Tools |
| Versions | Not Version-Specific |

## Symptoms

- CPView Sysinfo displays an incorrect hardware model.

## Cause

In R81.20 and R82, CPView retrieves hardware model information from an internal data source that may not correctly interpret or display certain hardware identifiers.

## Solution

This solution requires authentication. Please log in to view the full solution.

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