> Source: [sk185036](https://support.checkpoint.com/results/sk/sk185036)

# sk185036 - Mobile Access Portal Unreachable on pre-R82 Security Gateways after a Hotfix Install/Uninstall

| Property | Value |
|----------|-------|
| Solution ID | sk185036 |
| Date Created | 2026-06-08 |
| Last Modified | 2026-06-09 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20 |

## Symptoms

- * Mobile Access / SSLVPN portal fails to load after a hotfix install/uninstall
* The `httpd` process for the SSLVPN portal is not running when checked with these:   
  `# ps -ef | grep httpd | grep sslvpn`  
  `# mpclient status sslvpn`
* The `$CVPNDIR/conf/httpd.conf` file is empty:   
  `# cat $CVPNDIR/conf/httpd.conf`

## Cause

During hotfix install or uninstall operations on pre?R82 releases, the Mobile Access portal configuration file `$CVPNDIR/conf/httpd.conf` can become empty. When this file is empty, the Mobile Access portal `httpd` service cannot start.  
This issue does not exist on R82 or higher.

## Solution

1. Before you perform hotfix install/uninstall operations on pre-R82 Security Gateways, create a backup of the `httpd.conf` file using this command:  
   `# cp -v $CVPNDIR/conf/httpd.conf{,_bak}`
2. Obtain a working copy of `$CVPNDIR/conf/httpd.conf` from one of these sources:
   * `$CVPNDIR/conf/httpd.conf.bak` on the same machine (check if this is not empty)
   * From another working cluster member
   * From a freshly installed device on the same version  
     **Note:** Any custom changes will be lost in this scenario
3. After you obtain a copy, do these steps to restore access:
   1. If this is a VSX gateway, switch to the affected Virtual System (VS):  
      `# vsenv <VSID>`
   2. Stop the Mobile Access blade services:  
      `# cvpnstop`
   3. Replace the empty file with the working copy via WinSCP, FileZilla, SCP or similar apps.
   4. Start the Mobile Access blade services:  
      `# cvpnstart`
On VSX gateways, repeat this procedure for any VS that has the Mobile Access blade enabled.

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