> Source: [sk185022](https://support.checkpoint.com/results/sk/sk185022)

# sk185022 - TE250XN fails to download Threat Emulation images with "UNSUPPORTED SOFTWARE" error

| Property | Value |
|----------|-------|
| Solution ID | sk185022 |
| Date Created | 2026-06-02 |
| Last Modified | 2026-07-07 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82 |
| OS | Gaia |
| Platform | TE |

## Symptoms

- * Threat Emulation (TE) Software Images and Ready Images do not download from the Check Point Download Center. Download status remains stuck for a long time.

* Base images download successfully, but TE-specific Virtual Machine (VM) images for Microsoft Windows 7/Windows XP and Windows 10/Windows 11 do not download.

* Restarting services or reinstalling policy does not resolve the issue.

## Cause

The Threat Emulation image downloader requests an image profile that does not match the TE250XN hardware requirements. By default, the system does not request the required extra-RAM image profile for this platform. As a result, no matching Threat Emulation images are available for download.  

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## Solution

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