> Source: [sk184987](https://support.checkpoint.com/results/sk/sk184987)

# sk184987 - Identity Agent installation on Win11 server or PC fails with Windows error code is 2738

| Property | Value |
|----------|-------|
| Solution ID | sk184987 |
| Date Created | 2026-05-22 |
| Last Modified | 2026-05-28 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- Installing Check Point Identity Agent on a Windows 11 server or PC fails with the Windows error code 2738.

## Cause

Microsoft deprecated VBScript for Windows 11. The Check Point Identity Agent uses VBScript during installation. For more information about Microsoft's deprecation of Vbscript, see [Microsoft documentation](https://techcommunity.microsoft.com/blog/windows-itpro-blog/vbscript-deprecation-timelines-and-next-steps/4148301).

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.

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