> Source: [sk184872](https://support.checkpoint.com/results/sk/sk184872)

# sk184872 - Smart-1 Cloud does not show logs from Security Gateways

| Property | Value |
|----------|-------|
| Solution ID | sk184872 |
| Date Created | 2026-04-05 |
| Last Modified | 2026-04-05 |
| Technical Level | Advanced |
| Products | Smart-1 Cloud |
| Versions | Cloud |
| OS | Gaia |

## Symptoms

- * Smart-1 Cloud portal shows logs from Security Gateways only for a short period of time and then stops showing them.

* Collecting the SmartEvent logs with the Expert mode command "`SmartEventCollectLogs --skip-diagnose`" ([sk105806](https://support.checkpoint.com/results/sk/sk105806)) shows these entries in the "`$RTDIR/log_exporter/targets/laas/log/log_indexer.elg*`" files:

  `
  [...][DARE TIME] LaasSender::getSignedURLFailed to request Signed URL - status code : 402`  
  `
  [...][DARE TIME] LaasSender::send getSignedURL status 402`  
  `
  ...`  
  `
  [...][DARE TIME] LogsSender::handleNextBuffer can't ingest because quota was exceeded 
  `

## Cause

The Log Exporter is blocking further log uploads to Smart-1 Cloud because the daily log ingestion quota has been exceeded.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content