> Source: [sk184851](https://support.checkpoint.com/results/sk/sk184851)

# sk184851 - SmartConsole does not display the installed Jumbo Hotfix Accumulator for Security Gateways

| Property | Value |
|----------|-------|
| Solution ID | sk184851 |
| Date Created | 2026-03-30 |
| Last Modified | 2026-03-31 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R82 |
| OS | Gaia |

## Symptoms

- * In SmartConsole (Security Management Server R82 managing Security Gateways R81.20 and R82), the Jumbo Hotfix Accumulator (JHFA) version on the Gateway/Cluster object ? **Summary** tab is empty or shows `N/A` for the affected Security Gateways.

* On the affected Security Gateways, local Command Line Interface (CLI) commands correctly show that a JHFA is installed, for example:

  # On the Security Gateway
  `
  cpinfo -y all | grep -i jumbo`  
  `
  HOTFIX_R81_20_JUMBO_HF_MAIN Take: 89`  

  `

  cpstat os -f updates`  
  `
  ...`  
  `
  Installed Jumbo take: 89
  `
* On the affected Security Gateways:

  * The Deployment Agent (DA) is up to date (for example, build 2672).
  * The cloud connection status is `connected`.
  * The list of available/recommended packages is populated.
* The output of this command:

  `
  psql_client monitoring postgres`  
  `
  select gw.ip, stat.installed_jumbo_take, stat.installed_jumbo from os_status stat, gateways gw `  
  `where gw.obj_id = stat.obj_id and gw.ip = '`';  

  shows the `installed_jumbo_take` as `0` and the `installed_jumbo` as `N/A`.
* The issue occurs on multiple Security Gateways.

## Cause

The issue is caused by inconsistent internal status in the CPM status-handling pipeline and its AMON (internal monitoring protocol) status cache for the affected Management domain.

The AMON status cache files in `$FWDIR/log/amonStatusFiles/0/` for the domain are stale or inconsistent. As a result, CPM does not correctly propagate the JHFA information from `os_available_packages_view` into the `os_status` table.

SmartConsole therefore has no valid JHFA values to display, even though the Security Gateways report the JHFA correctly.

## Solution

This solution requires authentication. Please log in to view the full solution.

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