> Source: [sk184836](https://support.checkpoint.com/results/sk/sk184836)

# sk184836 - Endpoint Security Web Management Portal Displays a Blank Page on On-Premises Server

| Property | Value |
|----------|-------|
| Solution ID | sk184836 |
| Date Created | 2026-03-24 |
| Last Modified | 2026-05-12 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * The Endpoint Web Management Portal opens but displays a blank page.
* The issue occurs when accessing the portal hosted on an on?premises Endpoint Management Server.

## Cause

The issue occurs when the installed `web_mgmt` component version on the Endpoint Security Management Server is outdated or incompatible, which prevents the web management service from loading correctly.

## Solution

This solution requires authentication. Please log in to view the full solution.

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