> Source: [sk184833](https://support.checkpoint.com/results/sk/sk184833)

# sk184833 - Harmony Endpoint for macOS displays "Active directory not reachable" error

| Property | Value |
|----------|-------|
| Solution ID | sk184833 |
| Date Created | 2026-03-24 |
| Last Modified | 2026-03-24 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | E89.X |
| OS | macOS |

## Symptoms

- Harmony Endpoint agent on macOS displays "Active directory not reachable" error

## Cause

The macOS endpoint can not communicate with the Active Directory that it is joined to thus the Endpoint registration fails and device will never be seen on Endpoint server assets.

## Solution

This solution requires authentication. Please log in to view the full solution.

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