> Source: [sk184803](https://support.checkpoint.com/results/sk/sk184803)

# sk184803 - "Failed to deploy the upgrade tools on the new partition" error on Multi-Domain Management Server

| Property | Value |
|----------|-------|
| Solution ID | sk184803 |
| Date Created | 2026-04-30 |
| Last Modified | 2026-05-10 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R82.10, R82 |
| OS | Gaia |

## Symptoms

- * During an upgrade, the following message appears in the Gaia Portal (Web UI):  

  `Failed to deploy the upgrade tools on the new partition.`

* The upgrade process stops after the package extraction phase.

## Cause

The Check Point Upgrade Service Engine (CPUSE) cannot deploy the required Upgrade Tools package to the new partition because the CPUSE Deployment Agent (DAClient) on the Multi-Domain Management Server is not responsive or is not at a required/recommended build level for the upgrade operation. As a result, CPUSE stops after extraction.

## Solution

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