> Source: [sk184781](https://support.checkpoint.com/results/sk/sk184781)

# sk184781 - "service is not available" error when attempting to connect to Web SmartConsole, docker files restart continuously

| Property | Value |
|----------|-------|
| Solution ID | sk184781 |
| Date Created | 2026-04-13 |
| Last Modified | 2026-04-14 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R82.10, R82, R81.20, R81.20, R82 |

## Symptoms

- * When you connect to Web SmartConsole, the system displays this error: `service is not available`.

* Docker files such as `diff_report_server`, `icra`, and `mwc` continuously restart. The docker files contain `EACCESS` errors related to specific files such as `/app/server.key` and `log/access.log`.

* The issue persists even after you assign full read/write permissions to these files.

* The desktop SmartConsole client continues to work as expected.

## Cause

Web SmartConsole runs as containerized services that rely on a specific internal Operating System user mapping for `cpsho_user`. (`cpsho_user` is a system user account. It is a special-purpose system user created and managed by Check Point software.)

The mapping must use UID 1000.

If the UID of the `cpsho_user` changes (for example, due to automated provisioning), file ownership and permission mapping for the Web SmartConsole containers become inconsistent.

As a result:

* The containers cannot access required files and fail with `EACCES (Permission denied)` errors.
* The containers continuously restart.
* Web SmartConsole becomes unavailable.

## Solution

This solution requires authentication. Please log in to view the full solution.

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