> Source: [sk184779](https://support.checkpoint.com/results/sk/sk184779)

# sk184779 - SmartConsole workflow 'Locks' and 'Changes' counters reset to zero

| Property | Value |
|----------|-------|
| Solution ID | sk184779 |
| Date Created | 2026-03-03 |
| Last Modified | 2026-07-23 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R82.10, R82 |

## Symptoms

- * When a user submits a change request in workflow, the 'locks' and 'changes' columns initially display correct values.

* After some time, both values change to 0 unexpectedly.

* The Review Change Report option becomes unavailable (grayed out).

* Approvers cannot view the report and therefore cannot approve or deny the request.

## Cause

In specific Workflow-handling conditions, SmartConsole may not retain the session metadata used for calculating the lock and change counters. When this metadata expires, SmartConsole displays the session with zeroed counters, and the change report becomes unavailable.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 118
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 158

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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