> Source: [sk184770](https://support.checkpoint.com/results/sk/sk184770)

# sk184770 - 15x5 Pro appliance frequently freezes or reboots after upgrading to R82.00.10

| Property | Value |
|----------|-------|
| Solution ID | sk184770 |
| Date Created | 2026-03-02 |
| Last Modified | 2026-03-09 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X |
| Platform | 15x5 |

## Symptoms

- * 15x5 Pro appliance frequently freezes after upgrading to R82.00.10.

* 15x5 Pro appliance reboots multiple times a day.

* Applications running on the 15x5 appliance intermittently time-out.

## Solution

The 15x5 Pro appliances (1535, 1555, 1575, 1595, 1575R) can run both R81.10 and R82.00 code, but some appliances experienced frequent freezes and reboots after upgrading to R82.00.  

This problem was fixed. The fix is included starting from:

* [Check Point R82.00.10](https://support.checkpoint.com/results/sk/sk184357) Build 998002107

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

**To upgrade your appliance:**

1. Back up the appliance configuration:

   1. In the WebUI, go to the **Device** tab \> **System** section \> **System Operations** page.

   2. In the **Backup and Restore System Settings** section, click **Create Backup File**.

   3. In the **Backup Settings** page, (Optional) select whether to use file encryption, and set a password.

   4. In the **Backup File Contents** section, select **Backup system settings** and click **Create Backup**.

2. Upload the new version and perform the upgrade.

3. One day after the upgrade, go to the **Logs and Monitoring** view \> **Status** section \> **Dr. Spark**page and generate a report.

4. Contact [Support](https://www.checkpoint.com/support-services/contact-support/) if you encounter any issues.

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