> Source: [sk184760](https://support.checkpoint.com/results/sk/sk184760)

# sk184760 - Jumbo Hotfix import fails with "Quitting interactive mode due to time-out" after reboot or upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk184760 |
| Date Created | 2026-03-01 |
| Last Modified | 2026-03-08 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R82.10, R82, R81.20, R82.10, R81.10 (EOS), R81.10 (EOS), R81.20, R82 |

## Symptoms

- * When you import a local Jumbo Hotfix Accumulator (JHF) using the CLI on the Security Gateway or Management Server, the operation fails with error:  

  `"Quitting interactive mode due to time-out."`

* If you retry the same import a few minutes later, the operation succeeds.

* The failure occurs immediately after a reboot or a major upgrade.

## Cause

After the reboot or upgrade, the Deployment Agent (the CPUSE installation component that finalizes post-upgrade tasks) is still completing internal operations.  
During this period, the Deployment Agent cannot accept new installation or import requests.  
If you start a JHF import before DA finishes, the session times out and returns the timeout message.

## Solution

This solution requires authentication. Please log in to view the full solution.

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