> Source: [sk184730](https://support.checkpoint.com/results/sk/sk184730)

# sk184730 - Identity Awareness (PEP) fails to initialize when only Identity Sharing is enabled on Centrally Managed Spark Firewall running R82.00.10

| Property | Value |
|----------|-------|
| Solution ID | sk184730 |
| Date Created | 2026-03-05 |
| Last Modified | 2026-03-29 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X |
| Platform | 2500, 15x5 |

## Symptoms

- A Quantum Spark Security Gateway centrally managed by SmartConsole and running R82.00.10 shows these issues when Identity Awareness is configured as Identity Sharing only (with no Identity Sources enabled):

* Identity Sharing shows as Disconnected or a warning such as "*At least one server is currently disconnected*."

* After Access Control Policy installation, Identity Awareness does not initialize.

* PEP/PDP status checks on the gateway fail.<br />

## Cause

This behavior occurs in R82.00.10 when the gateway is configured with Identity Sharing enabled but no Identity Sources are defined.

Under this configuration, the PEP component does not start, causing Identity Awareness initialization to fail.

## Solution

This problem was fixed. The fix is included starting from:

* [R82.00.10 (Build 998002133) and above](https://support.checkpoint.com/results/sk/sk183419?server=us)

If you prefer not to upgrade, [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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