> Source: [sk184712](https://support.checkpoint.com/results/sk/sk184712)

# sk184712 - CloudGuard WAF Scheduled Reports Not Sent

| Property | Value |
|----------|-------|
| Solution ID | sk184712 |
| Date Created | 2026-06-14 |
| Last Modified | 2026-06-16 |
| Technical Level | General |
| Products | WAF Application Security |
| Versions | Cloud |

## Symptoms

- Scheduled report is not delivered to the configured recipients, even though the protected asset receives traffic.

## Cause

This behavior can occur when the scheduled report configuration is incorrect.

## Solution

1. Verify the [configuration](https://waf-doc.inext.checkpoint.com/setup-instructions/setup-report-triggers) and if possible add an additional email to the list of recipients for testing purposes,
2. Verify that the report is not landing in a junk/spam folder
3. [Contact Technical Support](https://www.checkpoint.com/support-services/contact-support/) with the following information
   * Tenant ID
   * WAF Deployment Type
     * WAF SaaS
     * WAF with Agent deployed
   * Profile Name / Asset Name / URL
   * Profile Region (for SaaS deployments)
   * Infinity Portal Data Residency
   * Screenshots of Events confirming that traffic is being received
   * Screenshot of the Report Trigger configuration
   * Last Received Report (if available)
   * Is this a newly configured report trigger or was this working previously?

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