> Source: [sk184683](https://support.checkpoint.com/results/sk/sk184683)

# sk184683 - Web browsing is slow or frozen when using HTTP/HTTPS proxy after an upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk184683 |
| Date Created | 2026-02-15 |
| Last Modified | 2026-02-17 |
| Technical Level | General |

## Symptoms

- After upgrading a Security Gateway, when traffic passes through the Security Gateway acting as an explicit HTTP/HTTPS Proxy (port 8080), websites may load very slowly or only partially.

## Cause

A code limitation causes incorrect HTTP/HTTP2 header processing in the proxy, leading to slow, partial, or frozen website loading.

## Solution

This problem was fixed. The fix is included in:

* [Check Point Quantum R82.10](https://support.checkpoint.com/results/sk/sk183506)
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 60
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 122

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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