> Source: [sk184632](https://support.checkpoint.com/results/sk/sk184632)

# sk184632 - Policy Installation fails due to a corrupted security configuration file

| Property | Value |
|----------|-------|
| Solution ID | sk184632 |
| Date Created | 2026-06-26 |
| Last Modified | 2026-07-05 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | 9000 |

## Symptoms

- * Policy installation fails on a Security Gateway with error code 3-0-2000174. Policy installation still fails after rebooting, restarting Check Point services (`cpstop; cpstart`), and installing Jumbo Hotfix Accumulator on the Security Gateway.

* Policy transfer and Firewall/Update package load successfully, but Content Management Infrastructure (CMI)/File Security update fails with error: "*signatures_done_cb failed for app FILE_SECURITY (app_id 12)*".

* *$FWDIR/state/__tmp/FW1/install_policy_report.txt* and *$FWDIR/log/install.dbg* files show warnings and errors.

* `tecli` commands fail with "*daemon does not respond or not running!*"

* Policy installation succeeded after running `fw amw unload`.

## Cause

The Security Gateway's `file_classification.conf` file, located at `/opt/CPsuite-R8x.x/fw1/te/update/`, is corrupted. The file was truncated during a previous update or transfer process, resulting in an incomplete configuration (64KB instead of the expected 119199 bytes, missing 3353 pairs of parentheses). This corruption caused the Content Management Infrastructure (CMI) loader to fail during the File Security application update, which blocked policy installation. Attempts to replace the file failed due to repeated corruption during transfer, until the file was manually verified and correctly placed on the Security Gateway.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content