> Source: [sk184627](https://support.checkpoint.com/results/sk/sk184627)

# sk184627 - Email Notifications Sent for Successful Scheduled-Backups Despite "Fail Only" Setting in Gaia OS

| Property | Value |
|----------|-------|
| Solution ID | sk184627 |
| Date Created | 2026-02-03 |
| Last Modified | 2026-02-04 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server |
| Versions | R82.10, R82, R82.10, R82 |
| OS | Gaia |

## Symptoms

- * Administrators receive email notifications for each successful scheduled-backup on Gaia operating system after enabling notifications on the device.
* The backup notification level is configured to **Send notification if a scheduled-backup is failing**, but notifications are still sent for successful backups.
* Notification email states:  
  *Gaia's scheduled-backup has succeeded.*

## Cause

A problem in the scheduled-backup notification logic in the Gaia operating system caused the system to send email notifications for both successful and failed backups, regardless of the configured notification level.  
As a result, the system does not honor the **Send notification if a scheduled-backup is failing** setting, causing unnecessary notifications for successful backups.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content