> Source: [sk184612](https://support.checkpoint.com/results/sk/sk184612)

# sk184612 - Endpoint Security Web Management Page Shows a Blank Screen After Installing R81.20 JHF Take 120

| Property | Value |
|----------|-------|
| Solution ID | sk184612 |
| Date Created | 2026-02-02 |
| Last Modified | 2026-03-30 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * After installing a Jumbo Hotfix Accumulator (JHF) Take 120 on the Security Management Server R81.20, the Endpoint Security Web Management Portal does not open.
* When accessing the web management page, only a blank page appears. No error messages are displayed.
* SmartEndpoint opens normally and functions correctly.

## Cause

A web management component used by the Endpoint Security Web Management Portal does not update correctly during the JHF Take 120 installation.  

The outdated component prevents the Endpoint Security Web Management Portal from rendering.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content