> Source: [sk184609](https://support.checkpoint.com/results/sk/sk184609)

# sk184609 - Security Gateway FWK process crashes when HTTPS Inspection is enabled

| Property | Value |
|----------|-------|
| Solution ID | sk184609 |
| Date Created | 2026-02-10 |
| Last Modified | 2026-06-23 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * Security Gateway FWK process crashes when HTTPS Inspection is enabled creating a core file, and causing the Security Gateway to reboot and Cluster failover, in a ClusterXL environment .

* The issue appear shortly after enabling HTTPS Inspection or after increasing HTTPS Inspection load.

* Crash frequency may gradually increase.

## Cause

In rare scenario, the HTTPS Inspection flows fails to allocate some memory, causing the FWK process to crash.

## Solution

This problem was fixed. The fix is included starting from:

* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 6
  * PRJ-64976
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 103  
  * PRJ-65227

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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