> Source: [sk184534](https://support.checkpoint.com/results/sk/sk184534)

# sk184534 - Excessive log entries for RADIUS users logging into Gaia Portal 

| Property | Value |
|----------|-------|
| Solution ID | sk184534 |
| Date Created | 2026-01-07 |
| Last Modified | 2026-09-10 |
| Technical Level | General |
| Products | Security Gateway, Scalable Platforms |
| Versions | R81.20, R82 |

## Symptoms

- * When Remote Authentication Dial-In User Service (RADIUS) users log in to the Gaia Portal on a Check Point Quantum Security Gateway running R81.20 Jumbo Hotfix Accumulator Take 98 or Maestro Orchestrator server running R82 Jumbo Hotfix Accumulator Take 39, the system generates more than 80 repetitive log entries per login in the `/var/log/messages` file

  `httpd2: has_users_passwd_expired: failed to find info about $USER.`

  These repetitive messages make it difficult to monitor other events.
* The issue affects all RADIUS users, not just a single account.

## Cause

The Gaia OS password expiration feature is designed for local users only.

When a RADIUS user logs in to the Gaia Portal, the system attempts to check the user's password expiration status. Because RADIUS users are not defined locally, the system cannot find the required information.

An issue in the log handling mechanism causes the system to write excessive messages.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/R82.00/Take_118.htm?tocpath=Previously%20Released%20Takes%7C_____1) starting from Take 118
* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content