> Source: [sk184520](https://support.checkpoint.com/results/sk/sk184520)

# sk184520 - Anti-Virus "Failed to process the file" error in SmartConsole on Centrally Managed Spark Firewall

| Property | Value |
|----------|-------|
| Solution ID | sk184520 |
| Date Created | 2026-01-04 |
| Last Modified | 2026-01-06 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |

## Symptoms

- * SmartConsole Anti-Virus logs show "*Failed to process the file*" error message. If local logging is enabled, the same error appears locally.

* Downloading software updates or files over HTTP fails.

* The affected traffic may be blocked or logged if running in fail open / detect mode.

## Cause

In some builds of R81.10.X, the Management Server pushes the **Enable deep inspection setting** to Quantum Spark gateways. This feature is unsupported on Quantum Spark appliances and causes Anti-Virus processing failures and traffic disruption.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

If the same Threat Prevention profile is also used by non-Quantum Spark gateways that require **deep inspection scanning**:

1. In SmartConsole, create a dedicated Threat Prevention profile for Quantum Spark gateways.

2. In the Threat Prevention Profile, go to **Anti-Virus**.

3. Clear the checkbox for **Enable deep inspection scanning**.

4. Install policy on the Quantum Spark gateways.

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