> Source: [sk184505](https://support.checkpoint.com/results/sk/sk184505)

# sk184505 - The "Logs" column in the Threat Prevention report incorrectly displays a count of "0" for all protections

| Property | Value |
|----------|-------|
| Solution ID | sk184505 |
| Date Created | 2025-12-31 |
| Last Modified | 2026-05-26 |
| Technical Level | General |
| Products | Logging & Status |
| Versions | R82.10, R81.20, R82 |
| OS | Gaia |
| Platform | Smart-1 |

## Symptoms

- * The "Top Protections" pane, in the Threat Prevention report, incorrectly displays a count of "0" logs for all protections, even when events are actually logged. It is not possible to sort "Top Protections" by log volume because of incorrect data.
* All other reports display accurate log and event counts.

## Cause

Discrepancy between the formats prevents the log parser from correctly extracting and counting the suppressed log values for the "Top Protections" aggregation.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 19
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 103

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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