> Source: [sk184502](https://support.checkpoint.com/results/sk/sk184502)

# sk184502 - Saving VSX configuration changes fails 

| Property | Value |
|----------|-------|
| Solution ID | sk184502 |
| Date Created | 2025-12-31 |
| Last Modified | 2025-12-31 |
| Technical Level | General |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R82, R82, R82 |

## Symptoms

- * Saving VSX configuration changes fails with the "*Failed to extract FW1 policy details! Skipping state directory overwrite* " message.

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1767108802739/6-0004374161202512301045461.png)  
* VSX configuration appears to apply successfully on individual Virtual Systems (VSs), but the overall operation completes with errors.
* Warning persists in Virtual System Properties even after clicking "OK" without making changes.
* Core dumps are generated for the FWM process on the Security Management Server.

## Cause

The error message "*Failed to extract FW1 policy details! Skipping state directory overwrite.* " occurs when the VSX utility cannot read or extract the details of the currently installed policy from the *$FWDIR/state/local/FW1/* directory.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 41

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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