> Source: [sk184501](https://support.checkpoint.com/results/sk/sk184501)

# sk184501 - File download fails with "Content Awareness error while processing"

| Property | Value |
|----------|-------|
| Solution ID | sk184501 |
| Date Created | 2026-01-07 |
| Last Modified | 2026-01-11 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- Downloading of .ods files fails with "*Content Awareness Error while processing*". SmartConsole logs show file corruption errors even though the file extracts successfully.

## Cause

In rare scenarios, the Security Gateway uploads the first buffer twice, which causes file corruption.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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