> Source: [sk184485](https://support.checkpoint.com/results/sk/sk184485)

# sk184485 - Unable to Download Harmony Disk Recovery File via Web Management Console in on-premises Endpoint Security Management Server 

| Property | Value |
|----------|-------|
| Solution ID | sk184485 |
| Date Created | 2025-12-28 |
| Last Modified | 2025-12-30 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |

## Symptoms

- * When downloading the Harmony Disk and Media Encryption (Full Disk Encryption (FDE)) recovery file from the Web Management Console, this error appears: `Failed to retrieve a recovery file for computer:XXX`
* The problem is specific to version R82 of on-premises Endpoint Security Management Server.

## Cause

The issue occurs because the Web Management component in Endpoint Security Management Server R82 does not include the required update for handling recovery file downloads.

## Solution

This solution requires authentication. Please log in to view the full solution.

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