> Source: [sk184434](https://support.checkpoint.com/results/sk/sk184434)

# sk184434 - SmartConsole disconnect during IPS update when working from Smart-1 Cloud

| Property | Value |
|----------|-------|
| Solution ID | sk184434 |
| Date Created | 2025-12-11 |
| Last Modified | 2025-12-16 |
| Technical Level | Advanced |
| Products | Security Gateway, SmartConsole |
| Versions | R82.10, R82.10 |

## Symptoms

- * When updating IPS from the SmartConsole in Smart-1 Cloud, the SmartConsole may disconnect and crash.
* "The connection with the server was lost. Any unsaved changes will be preserved" message is displayed on this failure.

## Solution

This solution requires authentication. Please log in to view the full solution.

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