> Source: [sk184429](https://support.checkpoint.com/results/sk/sk184429)

# sk184429 - Installation of Check Point Identity Client (Full Version) Fails on Lenovo ThinkPad X13 Gen4 with Windows 11

| Property | Value |
|----------|-------|
| Solution ID | sk184429 |
| Date Created | 2025-12-11 |
| Last Modified | 2025-12-25 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * The silent installation of Check Point Identity Agent for a User Endpoint Computer (Full Identity Agent, versions R81.041.0000 and R81.070.0000) fails on Lenovo ThinkPad X13 Gen4 (Type 21J3, 21J4) running Microsoft Windows 11 (versions 22H2 and 23H2).
* The msiexec.exe process unexpectedly exits after several minutes without completing the installation. The application does not appear in the list of installed programs.
* When installing the client using the Graphical Interface (not Silent Mode), this error message appears:  
  *Check Point Packet Tagging Installation Error 0x80041008: Couldn't restart all active network ports. In order to complete the installation, please reboot your machine after the installation.*
* Rebooting the computer does not resolve the issue.
* No *ia_client.log file* is generated in the *C:\\windows\\temp* file.
* The issue does not occur on other Lenovo models (E14 Gen2-Gen5, L14 Gen3, M70q Gen3, M75 Gen2, X12, X13 Gen2).

## Cause

The issue is caused by a compatibility problem between the Check Point Identity Client's Packet Tagging driver and the network ports on the Lenovo ThinkPad X13 Gen4 running Microsoft Windows 11.

## Solution

This solution requires authentication. Please log in to view the full solution.

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