> Source: [sk184389](https://support.checkpoint.com/results/sk/sk184389)

# sk184389 - Cloud-related capabilities are not available on Spark Firewall

| Property | Value |
|----------|-------|
| Solution ID | sk184389 |
| Date Created | 2025-12-01 |
| Last Modified | 2026-02-15 |
| Technical Level | Advanced |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X |
| Platform | 1575R, 1500, 1900, 2000, 1600, 1800, 1595R, 2500 |

## Symptoms

- * These messages may appear on a Quantum Spark Appliance:

  `
  `
  * No service
  * license expired
  * Contract expired
  * No contract
  * No License

* The following cloud-related capabilities are not functioning:

  * SMS messages for Remote Access VPN 2FA users are not received.
  * SMS notifications (except administrator login notifications) are not received.
  * Cloud backup is not working.
  * Security logs are not stored in the cloud.
  * Reports and statistics are not generated or updated.
  * Events and notifications via Spark Management are not received.
  * Extended Monitoring does not display updated data.

## Cause

Cloud-related capabilities now require a valid service contract.  

If a Quantum Spark Appliance does not have a valid contract associated with it, the services mentioned in symptom # 2 do not work.

## Solution

This solution requires authentication. Please log in to view the full solution.

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