> Source: [sk184375](https://support.checkpoint.com/results/sk/sk184375)

# sk184375 - Remote Access VPN / SNX clients cannot connect to Security Gateway after upgrade to R82.10

| Property | Value |
|----------|-------|
| Solution ID | sk184375 |
| Date Created | 2025-11-27 |
| Last Modified | 2025-12-29 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10 |
| OS | Gaia |

## Symptoms

- * Windows 7 clients cannot connect with Remote Access VPN.

* Linux hosts cannot connect using SSL Network Extender (SNX).

## Cause

Starting from R82.10, Multi-Portal enforces a hardened list of allowed cipher suites for inbound traffic to the Security Gateway.  
For details, refer to [sk184318](https://support.checkpoint.com/results/sk/sk184318).

## Solution

This solution requires authentication. Please log in to view the full solution.

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