> Source: [sk184369](https://support.checkpoint.com/results/sk/sk184369)

# sk184369 - SmartConsole shows loss of connectivity to a Virtual Switch

| Property | Value |
|----------|-------|
| Solution ID | sk184369 |
| Date Created | 2025-12-12 |
| Last Modified | 2025-12-15 |
| Technical Level | Advanced |
| Products | Security Gateway, SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81.20, R81.10 (EOS) |

## Symptoms

- SmartConsole displays a `lost connection` for the Virtual Switch after an upgrade of a VSX Gateway or a Multi-Domain Sever.

Note: Provisioning of Virtual Systems and Virtual Switches continues to function normally.

## Cause

After a VSX Gateway or Multi-Domain Server upgrade, the Secure Internal Communication (SIC) certificate between the Security Management Server and the Virtual Switch may become invalid. As a result, SmartConsole is unable to maintain connectivity with the Virtual Switch.

## Solution

This solution requires authentication. Please log in to view the full solution.

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