> Source: [sk184361](https://support.checkpoint.com/results/sk/sk184361)

# sk184361 - SmartConsole Displays Blank 'Logs & Monitor' Tab on Windows

| Property | Value |
|----------|-------|
| Solution ID | sk184361 |
| Date Created | 2025-12-08 |
| Last Modified | 2025-12-09 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R82, R81.20, R81.10 (EOS) |

## Symptoms

- * When you open the Logs \& Monitor tab or create a new tab in SmartConsole, the page is blank.

* If you reinstall SmartConsole, the issue is temporarily resolved for the first login only.

* Audit Logs and the Compliance Dashboard are inaccessible from the affected host, but accessible from other hosts and in SmartView web.

* No error messages appear; only a blank interface is shown.

* Other SmartConsole features work normally.

## Cause

A corrupted or overloaded cache in SmartConsole's embedded browser cache folders prevents the rendering of the Logs \& Monitor tab, resulting in a blank page. This cache is stored in the folders *CefBrowserCache* and *CefBrowserCacheDefault* in the user profile.

## Solution

This solution requires authentication. Please log in to view the full solution.

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