> Source: [sk184342](https://support.checkpoint.com/results/sk/sk184342)

# sk184342 - Login to SmartConsole may fail intermittently

| Property | Value |
|----------|-------|
| Solution ID | sk184342 |
| Date Created | 2025-11-18 |
| Last Modified | 2026-03-06 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82, R81.20, R81.20, R82 |

## Symptoms

- * Intermittent failures to log in to SmartConsole.
* SmartConsole fails to open the policy package with the warning "*Could not load the selected policy*".
* The `api status` command shows `API readiness test failed` in the `Overall API Status` section.
* Restarting the API server (with the `api restart` command) or the Management Server resolves the issue only temporarily.
* The `ps aux | grep -i "fwm -A"` command during the issue shows multiple MINIFWM processes.

## Cause

The MINIFWM process gets stuck and new login requests cannot be processed.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 73
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 122

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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