> Source: [sk184336](https://support.checkpoint.com/results/sk/sk184336)

# sk184336 - Hitcount of NAT Rule Base fails after Security Management Server upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk184336 |
| Date Created | 2025-11-18 |
| Last Modified | 2026-05-26 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R82.10, R82 |
| OS | Gaia |

## Symptoms

- * After upgrading a Security Management Server to R82, NAT rule hitcounts in SmartConsole no longer increase.
* The Last Hit field in NAT Policy \> Rule shows a date before the upgrade.
* On the Security Gateway where NAT occurs, traffic captures show that NAT is applied correctly. These commands on the Security Gateway do not show NAT entries in the hitcount table:  
  `
  # stattest gettable 1.3.6.1.4.1.2620.1.45.5 1 2 3 4 5 6 7 `  
  `
  # fw tab -t nrb_hitcount_table -u `  
* SmartConsole does not display NAT XLATE information for NATed traffic coming from older Security Gateway or Cluster versions.
* NAT logs intermittently do not appear, although traffic passes and other firewall logs are visible.

## Cause

A version-compatibility issue between upgraded Security Management Servers (R82/R82.10) and connected Security Gateways prevents complete processing of NAT hitcount and XLATE information. As a result, the Management Server does not fully index NAT counters and translation metadata from older Gateway versions, causing missing hitcount updates and incomplete NAT log fields in SmartConsole.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 6
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 103

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content