> Source: [sk184319](https://support.checkpoint.com/results/sk/sk184319)

# sk184319 - Devices removed from UEM are not deleted from Harmony Mobile Admin Portal

| Property | Value |
|----------|-------|
| Solution ID | sk184319 |
| Date Created | 2025-11-13 |
| Last Modified | 2025-11-16 |
| Technical Level | Advanced |
| Products | Mobile Security |
| Versions | Cloud |

## Symptoms

- * Mobile devices that were removed from the UEM are not deleted from the Harmony Mobile Administrator Portal.
* Audit Trail in the Harmony Mobile Portal shows the following log entry:  
  `"Percent removed: 25%, Threshold: 10%, UEM..."`

## Cause

The **Device deletion threshold** setting in the Harmony Mobile Admin Portal (**Integrations** \> **Synchronization** ) is set to a value lower than the actual percentage of devices that have been removed from the UEM.  
As a result, the system skips the deletion process to prevent accidental mass removal of devices from the Harmony Mobile Portal.

## Solution

This solution requires authentication. Please log in to view the full solution.

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