> Source: [sk184300](https://support.checkpoint.com/results/sk/sk184300)

# sk184300 - SmartView Tab in SmartConsole Displays Blank Data for Specific Users

| Property | Value |
|----------|-------|
| Solution ID | sk184300 |
| Date Created | 2025-11-10 |
| Last Modified | 2025-11-12 |
| Technical Level | Advanced |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R82, R81.20, R81.10 (EOS), R82, R81.20, R81.10 (EOS), R81.10 (EOS), R81.20, R82 |

## Symptoms

- * The **SmartView** tab in the SmartConsole does not display any data and appears blank.
* The issue persists even after verifying server-side configuration files.
* The **SmartView** tab works correctly when logging in with a different Windows user profile on the same client.
* The system does not display messages such as **Loading SmartView...**

## Cause

The issue occurs due to a corrupted or outdated local cache (CPMICache) in the SmartConsole client installation directory. This cache may become inconsistent because of insufficient disk space on the PC, or user-specific data corruption.

## Solution

This solution requires authentication. Please log in to view the full solution.

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