> Source: [sk184279](https://support.checkpoint.com/results/sk/sk184279)

# sk184279 - DNS Resolution on ElasticXL cluster member fails after reboot with error "Proxy: Internal error; Connection was rejected due to internal error"

| Property | Value |
|----------|-------|
| Solution ID | sk184279 |
| Date Created | 2025-11-05 |
| Last Modified | 2025-11-17 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * DNS Resolution on ElasticXL cluster member fails after reboot with error "*Proxy: Internal error; Connection was rejected due to internal error*".

* *$FWDIR/log/wsdnsd.elg* file on the affected cluster member shows this error: "*resolve error. no IP address returned, result=2*".

* Running `fw fetch local` on the affected cluster member resolves the issue.

## Cause

A problem during system reboot caused all DNS resolution attempts to time out.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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