> Source: [sk184267](https://support.checkpoint.com/results/sk/sk184267)

# sk184267 - "Virtual System cannot be created: Failed to create Virtual System directories" error when creating a Virtual System in a Maestro environment

| Property | Value |
|----------|-------|
| Solution ID | sk184267 |
| Date Created | 2025-12-07 |
| Last Modified | 2025-12-18 |
| Technical Level | General |
| Products | Security Gateway, Scalable Platforms |
| Versions | R81.20, R81.20 |

## Symptoms

- * This error appears when you try to create a Virtual System (VS) in a Maestro environment:

  `Virtual System cannot be created: Failed to create Virtual System directories`

  Note: Rebooting the Single Management Object (SMO) temporarily resolves the issue.
* The `$FWDIR/log/last_vsx_push_configuration.elg` file on the Security Group Member contains the errors below. (This file records the details and results of the most recent VSX configuration push operation from the Security Management Server to the VSX Gateway or Security Group.):

  `
  `[VSX] + echo 'vsenv: operation failed, specified Virtual System ID does not exist.
  `
  `

  [VSX] vsenv: operation failed, specified Virtual System ID does not exist.
  `
  `

## Cause

The issue occurs due to a lock in the RAD process that prevents full cleanup of the Virtual System ID after deletion.

## Solution

The fix for this issue has been integrated in the followin versions:  
R82 Jumbo Hotfix Take 41  
R82.10

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content