> Source: [sk184251](https://support.checkpoint.com/results/sk/sk184251)

# sk184251 - Gaia Portal and Threat Emulation Daemon are down after reboot of the TE2000X appliance 

| Property | Value |
|----------|-------|
| Solution ID | sk184251 |
| Date Created | 2025-11-15 |
| Last Modified | 2025-12-03 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82, R81.20 |
| OS | Gaia |
| Platform | TE |

## Symptoms

- * After every reboot of the Quantum TE2000X appliance:  

  * Access to the Gaia Portal fails.
  * Secure Shell (SSH) access to the Security Gateway remains functional, but all `tecli` commands fail with error "*TED is down*"
  * This issue persists for a period ranging from 1 hour to overnight, after which the Gaia Portal is accessible again and the Threat Emulation Daemon (TED) resumes working.
  * The *$FWDIR/state/local/FW1/install_policy_report.txt* file on the Security Gateway shows this error:  

    "*FWInstallPolicyApp ERROR fw_install_policy_app.cpp 520 loadCommit FWD refresh failed*".

  * The *$FWDIR/log/fwd.elg* file on the Security Gateway shows: "*cp_timed_blocker_handler*".

  * Manually installing the policy after reboot immediately restores both the Gaia Portal and TED functionality.

## Cause

After reboot, the FWD process failed to refresh properly, causing TED and the Gaia Portal to remain down until policy is manually installed or sufficient time passes.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

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