> Source: [sk184240](https://support.checkpoint.com/results/sk/sk184240)

# sk184240 - Multi-Domain Server is unresponsive when integrated with Verodin/Mandiant Security Validation API

| Property | Value |
|----------|-------|
| Solution ID | sk184240 |
| Date Created | 2025-10-28 |
| Last Modified | 2025-11-10 |
| Technical Level | Advanced |
| Products | Multi-Domain Security Management Server |
| Versions | R81.20 |

## Symptoms

- * The Multi-Domain Server becomes unresponsive approximately every 30 days when integrated with Verodin/Mandiant security validation API.

* SSH authentication is unresponsive for some time. After login, the prompt appears as:

  `bash-4.0#`
* A reboot or killing the `smartlog_server` process restores normal operation.

* The issue starts after integrating a third-party tool, Verodin/Mandiant Security Validation, which makes frequent API calls to the Multi-Domain Server to collect log data.

* The value of `m_AsynClientsMap.size` in `smartlog_server.elg` increases over time and does, indicating unreleased resources.

## Cause

The `smartlog_server` process locked the registry file.

## Solution

This solution requires authentication. Please log in to view the full solution.

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