> Source: [sk184239](https://support.checkpoint.com/results/sk/sk184239)

# sk184239 - Compliance Blade report displays inconsistent or outdated information

| Property | Value |
|----------|-------|
| Solution ID | sk184239 |
| Date Created | 2025-11-15 |
| Last Modified | 2026-05-26 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R82.10, R82, R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * The status of Security Gateways in the Compliance Blade report does not refresh according to the selected report.

  Example:

  A Security Best Practice check (example: "Check that the syslog messages are being sent to the Security Management Server") may show "Poor", while the "Relevant Objects view" lists all Security Gateways as "Secure."
* A scan indicates that X rules are non-compliant, but the report shows only Y rules.

* Re-scanning and rebooting do not resolve the issue.

## Cause

Corruption in an internal database cache table caused inconsistent or outdated data being presented in Compliance Blade reports.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 103
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 126

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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