> Source: [sk184216](https://support.checkpoint.com/results/sk/sk184216)

# sk184216 - Policy fetch from Spark Firewall WebUI fails with a Time Out and then succeeds

| Property | Value |
|----------|-------|
| Solution ID | sk184216 |
| Date Created | 2025-10-28 |
| Last Modified | 2025-10-29 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R81.10.X |
| Platform | 1500 |

## Symptoms

- * When fetching policy from Quantum Spark appliance WebUI, the installation fails with a Time Out message. A few minutes later, the status changes to "Succeeded."

* Fetching and installing policy from Management works without issues.

* Using the CLI command '`fw fetch`' works without issues.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member / Security Group involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to inPleasestall a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content