> Source: [sk184207](https://support.checkpoint.com/results/sk/sk184207)

# sk184207 - SandBlast Cloud API queries returns "PARTIALLY_FOUND" or "NOT_FOUND" for files already uploaded

| Property | Value |
|----------|-------|
| Solution ID | sk184207 |
| Date Created | 2025-10-23 |
| Last Modified | 2025-10-28 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20 |

## Symptoms

- * After uploading a file for scanning with both Anti-Virus (AV) and Threat Emulation (TE) features, initial Threat Prevention API queries return `AV: FOUND` and `TE: PENDING`, after processing completes, the query returns both as `FOUND`.

* Subsequent queries which the user submits after several minutes return `PARTIALLY_FOUND` or `NOT_FOUND`, requiring the user to re-upload the file for full results.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content