> Source: [sk184194](https://support.checkpoint.com/results/sk/sk184194)

# sk184194 - Policy installation on a Virtual System fails without an error message

| Property | Value |
|----------|-------|
| Solution ID | sk184194 |
| Date Created | 2025-11-10 |
| Last Modified | 2026-07-23 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS) |
| OS | Gaia |
| Platform | 3000 |

## Symptoms

- * Policy installation on one Virtual System (VS) fails without a visible error message.

* The `FW_FULL` process unexpectedly exits and generates a core dump file during the policy installation.

  Note: The `FW_FULL` core dump file (`fw_full.#pid#.core.gz`) appears in the `/var/log/dump/usermode/` directory.
* The Watchdog process (`CPWD`) automatically restarts the `FW_FULL` process.

* A spike in CPU usage (see the `var/log/messages` file) occurs on the affected thread and core when the `FW_FULL` process unexpectedly exits.

* Repeated log messages refer to:

  * Invalid table names
  * Missing or inaccessible content security components
  * Failures related to file access, port configuration, or policy retrieval

  Example:
  `
  Invalid argument fwauthd_is_acapd_needed: malware_policy_get_is_anti_bot_blade() failed `  
  `is_urlf_ssl_enabled: advanced_uf_blade not-installed fwd_reload_event
  `

## Cause

A memory handling issue in the FW_FULL process caused the policy installation to fail.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82.10/Default.htm) starting from Take 36
* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 118
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 158

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content