> Source: [sk184192](https://support.checkpoint.com/results/sk/sk184192)

# sk184192 - "SMP Cloud Error: Server Error. Please try again later" error when activataing Spark Management in Chec Point Portal

| Property | Value |
|----------|-------|
| Solution ID | sk184192 |
| Date Created | 2025-10-23 |
| Last Modified | 2025-10-26 |
| Technical Level | Advanced |
| Products | Spark Management |
| Versions | Cloud |

## Symptoms

- * When attempting to activate Quantum Spark Management in the Infinity Portal by selecting **Get Started**, the process runs for some time and then shows this error:

  `SMP Cloud Error: Server Error. Please try again later.`
* The error continues after trying these actions:

  * Using different web browsers
  * Clearing cache, cookies, and history
  * Using private browsing mode
* The user cannot complete the Infinity service activation for the affected tenant.

## Cause

An issue in the Spark Management Portal cloud backend prevented successful domain creation for the specific tenant. As a result, the backend service returned a generic server error, blocking activation.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content